Contact Us
High-intent link bundle
Only send people here after the right prep links are already in hand
Start with the verifier if the wallet is still untested. Start with the Alipay guide if setup is still incomplete. Use the contact form when the traveler still needs a manual fallback plan.
Wallet not tested yet?
Open the verifierAlipay setup still unclear?
Open Alipay guideNeed a manual fallback answer?
Jump to contact formGet in Touch
Have questions about using payment methods in China? Our team is here to help!
- Email:
support@chinamobilepayment.com - WeChat Support:
WeChat ID: ChinaPayHelp - Response Time:
We typically respond within 24 hours
Send Us a Message
Frequently Asked Questions
How quickly can I get a response to my inquiry?
We aim to respond to all inquiries within 24 hours during business days.
Do you offer real-time support?
Yes, we offer WeChat support for urgent inquiries. Add our WeChat ID: ChinaPayHelp.
Can you help with payment issues while I'm in China?
Yes, our team can provide guidance if you encounter payment issues during your trip to China.
Do you offer consulting services for businesses?
Yes, we offer consulting services for businesses looking to understand China's payment ecosystem. Contact us for details.